SANUSI ATTAH (DIRECTOR REFORM COORDINATION & SERVICE IMPROVEMENT )
Sanusi Attah is the Head of the Department and Deputy Director (Admin.), SGL. 16, in the Reforms Coordination and Service Improvement Department. He holds a Bachelor of Science (BSc.) in Political Science from Usmanu Danfodio University, Sokoto (1995), MSC in Defence and Strategic Studies at Nigerian Defence Academy, Kaduna (2011), and is a Fellow of the Chartered Institute of Administration (2021).
RECENT ACHIEVEMENTS AND CONTRIBUTIONS:
- Facilitation of the conduct of the FCSSIP25 Sensitization Programme across the following Agencies under the Ministry’s supervision:
- Council of Nigerian Mining Engineers and Geoscientists (COMEG) Abuja;
- Nigerian Geological Survey Agency (NGSA) Abuja;
- Nigerian Institute of Mining & Geosciences (NIMG) Jos;
- Mining Cadastre Office (MCO) Abuja;
- Facilitated the celebration of the 2024 Customer Service Week (17th October, 2024).
OTHER CONTRIBUTIONS/ACHIEVEMENTS ARE:
- Supervision of the conduct of an online survey to gather feedback on specific service gaps and identify targeted interventions to enhance service delivery;
- Enforcement of regular Service Window Inspections, bi-weekly inspections and attendance monitoring to curb absenteeism, resulting in a 70% improvement in punctuality and discipline. Cleanliness and maintenance of facilities improved, with positive feedback from staff and visitors;
- Improvement of visitor management system to enhance overall security and visitor tracking mechanism for efficient service delivery;
- Conduct of Citizens and Stakeholders Engagement Sessions in Ibadan to facilitate communication of government activities and gather feedback on ways of improving service delivery;
- Introduction of Bi-monthly reporting on service delivery performance in line with in the Ministry reporting template by Focal Officers from various Departments/Units and Agencies to avoid incessant delays in gathering information required for Ministry’s presentation at SERVICOM Headquarters Breakfast Reporting meetings;
- Facilitation of the revision of the Ministry’s Service Charter and its uploading on the Ministry’s website for ease of access;
- Supervised the compliance with the decisions taken at the various network meetings within the Agencies and ensure the buy-in at the Chief Executive Officers in driving SERVICOM principles.